Return Policy:
Right to return non-defective products:
The consumer has the right, within fourteen (14) calendar days, to return the product that he does not want, in its original condition, with return costs charged. This period starts from the receipt of the products. In case of return of non-defective products by the consumer, the supplier is obliged to return the corresponding amount paid by the consumer within thirty (30) calendar days.
Exceptions:
-Returns are not permitted for special orders where the products have been modified at the customer’s request.
-For damages caused when opening the product, for which the customer is solely responsible.
Returns will be strictly accepted only if the following conditions are met:
-The product is in its original excellent condition. The check will be carried out by the manager of our online store.
-The product packaging has not been damaged or soiled, but is in excellent condition.
-The product is returned in a safe package so that it is not damaged during transport. We are not responsible for any loss or damage during transit of the product.
-Along with the product, all documents that accompanied the product (original purchase receipt/invoice, warranty, operating manual or any other accompanying material) must be returned intact and in perfect condition.
-In the event that the product is accompanied by a gift, the gift must be returned together with the product, also in excellent condition of it and the forms that may accompany it.
-Returns of products that have a defect or the wrong product was delivered.
Our online store emphasizes the quality of the products and the correct shipping of the customer’s order. In the rare event that the customer receives a demonstrably defective product or damaged during transport or the wrong product due to the fault of plankbeauty.com, he must inform us immediately by describing the problem and letting us know if he wishes to have it replaced or refunded by filling out the form is at the end of the text.
Specifically, in these cases the customer can:
-Either refuse to receive the product in the first place and request the delivery of the product he ordered, if it is a shipment of the wrong product or its correction/replacement if it is a defective product.
-Either to receive the product and return it requesting the delivery of the product he ordered, if it is a shipment of the wrong product or its correction/replacement if it is a defective product.
-Either by exercising the right to return a non-defective product to return the product and request a refund of the amount paid.